Saturday, April 11, 2015

Symantec Corp. (SYMC): F3Q15 Trader Preview


Even security software companies are having issues. Aivars Lode avantce

Symantec Corp.  (SYMC):  F3Q15 Trader Preview

Rating  UNDERPERFORM
Price Target $20.00
Price $25.60

We expect mixed F3Q results with Consumer likely a bit weaker than expectations and Enterprise likely stronger (at constant currencies). Volatile FX translation will be key to appraising results and guidance. We look forward to updates on the company's tax-free spin of its Information Management business.

We expect mixed Consumer and Enterprise results.Enterprise results should be minimally in-line, and likely better than expectations as we believe the quarter benefited from a number of factors including an increase in license compliance deals, channel incentives, and a benefit from the timing of large enterprise renewals. We expect Consumer revenue to be down hi-single to low-double digit % in the quarter, vs. expectations for a mid-single digit decline.

Significant FX impact. Along with the rest of our coverage, we reduced SYMC estimates twice over the past 2 months for foreign currency exposure. We estimate a -$12m FX headwind to F3Q total revenue and -$56m impact to deferred revenue since the company last issued guidance. We estimate FX will have about a half penny impact to non-GAAP EPS.

F4Q guidance. We expect the company to issue F4Q guidance in line with Street expectations, on an FX adjusted basis. With the US dollar further strengthening F3Q since quarter end, we expect F4Q guided revenue and non-GAAP EPS will be impacted by -$44m and -$0.01, respectively, relative to FX rates when the company last issued guidance.

IM Spin Update. With great investor anticipation of the company's pending spin off of the Information Management business, we are keen to learn of any progress and visibility to the separation process, projected capitalization, and timeline.

Google Is Bidding for a Pentagon Contract Worth More Than $2 Billion


Change in the enterprise, space has arrived. Aivars Lode avantce

Google Is Bidding for a Pentagon Contract Worth More Than $2 Billion

By Alistair Barr and Rolfe Winkler

January 16, 2015 

Consulting firm PwC and Google announced a partnership in late 2014 to pursue large enterprise IT customers. In early January, Google joined PwC to bid for a Defense Department contract worth more than $2 billion.

PricewaterhouseCoopers and Google
Google is using a new partnership with consulting giant PricewaterhouseCoopers and some of its $60 billion in cash to pursue more government and corporate-technology customers.
Google for Work, which sells office-productivity software and cloud-computing services, struck a partnership late last year with PwC,  the first fruits of which emerged Thursday. PwC said Google is part of a group bidding for a contract worth more than $2 billion to update the U.S. Department of Defense’s electronic-health-records system.
PwC, Google and their partners are competing against established enterprise-technology providers including Hewlett Packard, IBM and Computer Sciences, according to FCW, a government-tech-news website.
A Department of Defense spokeswoman said the winner will be chosen by the end of June. She declined further comment. A Google spokeswoman declined to comment.
A PwC spokeswoman said Google’s tools could improve the security and speed of the health records system and lower costs.
“This is probably the clearest example of why Google made such a big deal about its relationship with PwC and vice versa,” said T.J. Keitt, an analyst at Forrester Research. “They came together to be in the running for these types of deals.”
The bid is the latest example of consumer Internet companies muscling in on complex government technology projects historically handled by companies like IBM. Amazon’s cloud computing business beat IBM, Microsoft, AT&T and one other firm for a $600 million contract with the Central Intelligence Agency in 2013.
Also Thursday, Google and online lender Lending Club unveiled a partnership to offer low-interest loans to companies that resell its “Google Apps for Work” products, like Gmail and Google Docs.
Some resellers need help because they often lay out money to win customers, while revenue for subscriptions to Google’s apps comes in over time.
That creates a “cash flow trough” in the first year, said Darren Bibby, an analyst at research firm IDC. Help getting through that period “could be amazing” for resellers, he said.
Lending Club will process the two-year loans, but the money will come from Google. Borrowers will pay 5% in the first year; in year two, the rate will vary based on a partner’s performance.
The program offers a new use for some of Google’s cash, which exceeded $60 billion at the end of September. It’s also a way for Google to help its partners sell more of its software and services.
Other large tech companies like IBM and Hewlett-Packard provide financing to partners that help sell their products. However, this financing typically focuses on helping customers pay for computer hardware and software licenses upfront.

IBM Moves to Refresh Mainframe Line


 When you want to crunch big numbers, a mainframe will do. Aivars Lode avantce

IBM Moves to Refresh Mainframe Line
Tech Giant Unveils z13 Computer, Which Cost $1 Billion Over Five Years to Develop

By Don Clark 
Updated Jan. 13, 2015 4:47 p.m. ET 

International Business Machines Corp. has given up some major hardware businesses, but it spares no expense on its trademark mainframe computers. Now Big Blue is back with a major upgrade. 
The company on Tuesday is announcing what it calls the z13, a machine about the size of an extra-large refrigerator that IBM calls the most sophisticated computer ever built. The company spent $1 billion over five years on the development effort, it said, adding features based on input from more than 60 customers.
Mainframes, the descendants of products IBM has been selling since the 1950s, are designed to manage large volumes of transactions with extremely high reliability. Typical users include banks, stock exchanges, airline reservation systems, retailers and other companies that want to avoid service interruptions. The machines and their software use specialized techniques to make sure transactions are completed, such as a debit from one bank account creating a credit in another. 
IBM says the z13 can carry out 2.5 billion such transactions a day—delivering a 30% performance increase in carrying out some computing jobs—and includes many new capabilities. 
Sales of mainframes have been far outdistanced in the past two decades by the popularity of servers that use chip technology known as x86 that evolved from personal computers. But they remain an important part of IBM Chief Executive Virginia Rometty ’s search for revenue growth.
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Steven Milunovich, an analyst at UBS Securities, estimates that IBM’s System Z mainframe line will generate about $2.3 billion in revenue in 2015, an increase of nearly 10% driven largely by the hardware upgrade. The downside of such transitions is that customers often hold off purchases when new machines are expected; mainframe revenue declined 35% in the third period ended in September.
“Over the past two years, their biggest financial problems have been in hardware,” Mr. Milunovich said of IBM.
The company, which recently sold its x86 server business to Lenovo Group Ltd. , also uses mainframes to drive purchases of IBM software and consulting services. In all, Mr. Milunovich estimates mainframes generate about 20% of IBM’s pretax profit.
Besides executing transactions like payments or stock trades, the z13 simultaneously analyzes them to track anomalies or patterns of business activity, IBM said. Such processes are usually handled subsequently, often on different machines.
Those real-time analysis features, the company said, can bring benefits such as helping banks and other financial services detect and block fraudulent transactions before money is lost. “They want to be able to prevent the fraud—not detect it after the fact,” said Tom Rosamilia, IBM’s senior vice president for systems.
One customer enthusiastic about such features is Citigroup Inc., a longtime IBM user that favors mainframes for both reliability and security. “Security is in the DNA of the mainframe,” said Martin Kennedy, Citi’s managing director for platforms and storage. 

Another factor shaping the bank’s needs, Mr. Kennedy said, is the rising volume of transactions carried out using smartphones and other mobile devices. Mainframes are particularly good at combining data from a variety of systems and presenting them to a user’s mobile app, he said.
IBM’s z13 comes in configurations with up to 141 calculating engines, or processor cores, using chips that have six, seven or eight cores each. Each core can handle up to 50 server-class computing jobs, using a technology called virtualization, the company said.
Many of IBM’s traditional customers use business programs that were written to run on its mainframe operating system. But the machines also run Linux—which is widely used on x86 servers—and other new-wave programs to carry out business tasks such as Hadoop.
Those features are attracting new customers, including online airline reservation processor Radixx International Inc. Ron Peri, its chief executive, said he expects to achieve significant cost savings by shifting most operations to the z13 mainframe from x86 servers.
“This is a major shift, and one I frankly didn’t think we’d do,” said Mr. Peri. “The benefit is overwhelming.”
The new IBM system starts at around $200,000, while typical x86 servers cost several thousand dollars each. But Mr. Peri said the mainframe’s cost was balanced by the sheer number of servers needed and the labor associated with making sure those machines and other components from many vendors work reliably.
Analysts say attracting new customers is less important for IBM than keeping customers from defecting to x86 systems.
“Mainframes are not a growth area,” said Patrick Moorhead, a market researcher at Moor Insights & Strategy. “It’s more about, ‘How do we keep this thing from going down?’”

SAP Posts Drop in Operating Profit


As we have said before, SAPs growth is over, and now it shows. Aivars Lode avantce

SAP Posts Drop in Operating Profit
Shift From On-Premise Software Licenses to Cloud-Based Technology Squeezes Growth

FRANKFURT—Business software provider SAP SE posted a 3% drop in operating profit for the fourth quarter on Monday, as its shift from on-premise software licenses to Internet cloud-based technologies continued to squeeze profit-margin growth. 
The German company said that operating profit for the period ended December 31 was €1.75 billion ($2.06 billion), compared with €1.80 billion last year, largely in line with analysts’ expectations. Analysts had predicted a 2% decline in operating profit, according to a recent poll by The Wall Street Journal. 


Revenue jumped by 7% to €5.46 billion from €5.11 billion year-over-year, boosted by strong cloud-software subscription growth. Revenue growth was in line with analysts’ predictions of a 6% increase. 
SAP plans to publish its full results for the quarter and fiscal year 2014, including net profit, at its annual conference on Jan. 20. Analysts expect the company to drop its profit margin guidance of 35% for 2017 and outline modest revenue growth and operating profit targets for 2015-2020. 
SAP’s focus on its cloud offerings, including its recently completed $8.3 billion acquisition of Concur Technologies Inc., will likely contribute to reduced profitability in 2015, analysts say. Margins are expected to be lower as the company relies less on lucrative one-off licensing fees for on-premise software and more on cloud revenue that is distributed over longer periods.
“With the powerful shift to the cloud and our growing support revenues we are building a larger, more predictable business over the long term,” said SAP Chief Financial Officer Luka Mucic.
While the company is building a more “visible recurring revenue stream” aided by cloud revenues, it is not clear that the cloud can achieve high margin levels over the long term, analysts at J.P. Morgan said. 
U.S.-based Concur, which produces cloud-based travel and expense management software, could add approximately €670 million in cloud subscriptions and a total of around €750 million in revenues in 2015, according to Morgan Stanley. 
Revenue generated from cloud subscriptions and support rose 68% in the fourth quarter, compared with the year prior, the company said. 
SAP faces competition in the cloud from longtime rival Oracle Corp. The U.S.-based software provider, which last year acquired cloud software provider TOA Technologies, posted total revenues of $9.6 billion for its most recently reported quarter. 
Cloud computing company Salesforce.com Inc. is also posing a new competitive challenge to SAP as it takes on the German company on its home turf by expanding “more aggressively into Europe,” analysts at J.P. Morgan said. Salesforce’s revenues rose by 29% to $1.38 billion during the company’s most recently reported earnings period.

Friday, December 26, 2014

A two-speed IT architecture for the digital enterprise


It's tricky building a digital enterprise. Aivars Lode avantce

A two-speed IT architecture for the digital enterprise

Delivering an enriched customer experience requires a new digital architecture running alongside legacy systems.

December 2014 | byOliver Bossert, Chris Ip, and Jürgen Laartz

Digital business models have become essential for companies across a range of industries. With social networks and e-commerce websites setting new benchmarks for speed, agility, and user-friendliness, consumers expect similar online performance from banks, retailers, and telecommunications companies. Attackers born in the digital age give consumers what they want, but many older companies struggle to meet customer expectations. For them, going digital is now a prerequisite for surviving and thriving. Success requires strong capabilities in four areas.
First, because the digital business model allows the creation—and shorter time to market—of digital products and services, companies need to become skilled at digital-product innovation that meets changing customer expectations. One such new offering for consumers is car-insurance policies enabled by geolocation-tracking technology, where the price of the policy depends on how much and how aggressively a person actually drives.
Second, companies need to provide a seamless multichannel (digital and physical) experience so consumers can move effortlessly from one channel to another. For example, many shoppers use smartphones to reserve a product online and pick it up in a store.
Third, companies should use big data and advanced analytics to better understand customer behavior. For example, gaining insight into customers’ buying habits—with their consent, of course—can lead to an improved customer experience and increased sales through more effective cross-selling.
Fourth, companies need to improve their capabilities in automating operations and digitizing business processes. This is important because it enables quicker response times to customers while cutting operating waste and costs.
A two-speed IT architecture will help companies develop their customer-facing capabilities at high speed while decoupling legacy systems for which release cycles of new functionality stay at a slower pace.

Implications for enterprise architecture

Each of the four levers poses a substantial challenge for IT. For example, many banking-product lines—among them credit cards, investments, and checking and savings accounts—are managed in silos. This makes it difficult to get a comprehensive view of customers quickly, for example, to assess their loan applications. What’s more, channels are often managed and tracked independently, complicating matters for customers who wish to use multiple channels as they pursue a transaction. For instance, customers starting a loan application on their smartphones may find that they have to reenter data when they switch to desktop computers to fill in the more detailed information required. Weak systems integration and slow database-access times can prevent customers from enjoying a real-time shopping and purchasing experience. Analytics capabilities are especially difficult to integrate with operational process flows. Manual steps in these processes, such as rekeying and transferring information, present major obstacles to both analytics and automation of processes.
While a few players have overcome some of these hurdles, it is a big challenge for many IT executives to implement all four levers so customers can, for instance, purchase individually tailored products across multiple channels. One important reason is that the legacy IT architecture and organization, for example, which runs the supply-chain and operations systems responsible for executing online product orders, lacks the speed and flexibility needed in the digital marketplace.
Indeed, the ability to offer new products on a timely basis has become an important competitive factor; this might require weekly software releases for an e-commerce platform. That kind of speed can only be achieved with an inherently error-prone software-development approach of testing, failing, learning, adapting, and iterating rapidly. It’s hard to imagine that experimental approach applied to legacy systems. Nor would it be appropriate, because the demand for perfection is far higher in key back-end legacy systems. Quality, measured by the number of IT system errors, and resilience, measured by the availability and stability of IT infrastructure services, comes at slow speed but is critical for risk- and regulatory-compliance management and for core transactional activities such as finance and online sales. In contrast, lower IT-system quality and resilience can be acceptable in customer-facing areas, for instance, when users participate in the testing of new software. For these reasons, many companies need an IT architecture that can operate at different speeds.

The building blocks of digital-enterprise architecture

In our experience, digital-enterprise architecture needs to accommodate the following elements to deliver the functionality that the digital enterprise requires.
Two-speed architecture. This implies a fast-speed, customer-centric front end running alongside a slow-speed, transaction-focused legacy back end. For software-release cycles and deployment mechanisms, the customer-facing part should be modular, to enable quick deployment of new software by avoiding time-consuming integration work. In contrast, the transactional core systems of record must be designed for stability and high-quality data management, which leads to longer release cycles.
Instant cross-channel deployment of functionality. New microservices defining only a small amount of functionality, such as lookup of the next product a consumer would most likely purchase, should be deployable in an hour rather than in several weeks. Such microservices should also be available across all channels. Ideally, it should be possible to develop these services in multiple programming languages rather than being locked into a single development framework.
Zero downtime. In digital global operations, days-long maintenance windows are no longer an option. Upgrades of systems affecting the consumer’s experience should be seamless, using a concept that allows the deployment of a new software or service in parallel with the old version. First, only about 1 percent of the user traffic is routed to the new version. Only when the new version fulfills a set of key performance indicators will all traffic be routed to the new version. Moreover, in daily operations, there should be fallback mechanisms in place so that issues arising in one service do not harm overall operations more than necessary. If, for instance, a retailer’s personalized recommendation service is unavailable, a random recommendation in a relevant category would be displayed rather than an annoying web error page.
Real-time data analytics. Customers generate data with every move they make within an app. The ability to analyze that information in real time can make analytics an integral part of operational processes and not just a stand-alone capability. For example, one retailer analyzes customers’ purchases automatically when they pay with their credit cards; along with the receipt, the business provides a savings coupon for a product the customer will probably be interested in buying the next time he or she shops at the store.
Easy process configuration. Business users themselves should be able to change automated processes. This would allow them, for example, to eliminate unnecessary process steps without requiring time-consuming coding by an IT developer.
Product factory. Industries that provide digital products, such as banking and telecommunications, need to decouple the products from the processes. A bank, for example, would implement one sales process and reuse it for all products, such as accounts and cards.
Automated scaling of IT platforms. In a digital business, workloads expand and become harder to predict. Ideally, this load would be balanced across private- and public-cloud environments, with mechanisms in place to ensure that when one provider has an outage, others can take over the workload.
Secure architecture. In a digital business model, cybersecurity must be an integral part of the overall application. Not only does the company have more valuable data to protect, making it more attractive to hackers, but the digital strategy also opens new interfaces to customers, suppliers, and partners—interfaces that can be exploited by hackers.

Moving toward two-speed architecture

Unlike enterprises that are born digital, traditional companies don’t have the luxury of starting with a clean slate; they must build an architecture designed for the digital enterprise on a legacy foundation. What’s more, while most companies would have been comfortable in the past going through a three- to five-year transformation and not implementing new features in the meantime, today’s highly competitive markets no longer allow players to alter architecture and business models sequentially. It is therefore important to realize that the transformation toward digital is a continuous process of delivering new functionality (see sidebar, “A retailer begins the two-speed journey”). Successful digital transformations focus on the following aspects.
Manage a hybrid target architecture with very different platforms. Digital target architectures are heterogeneous, with transactional platforms managed for scalability and resilience coexisting alongside other systems optimized for customer experience. The transformation can be sustained only if a high-level target architecture and standards in critical areas such as cybersecurity are clearly described from the beginning. Without them, the transformation can be slowed down by the complexity of legacy and new hardware and application provisioning.
Plan for ongoing software delivery with blends of methodologies. There isn’t time to develop software by using a waterfall model and then separating the transformation into several long phases, as in traditional multi-year IT transformations. Nor is the solution to migrate all delivery to agile methodologies. The answer is to do both but blend the benefits of agile (iterative development, continuous delivery) into the waterfall model. Now, the software solution for each business challenge has to be constantly developed, tested, and implemented in an integrated fashion. This requires clear segregation of platforms into domains managed for fast iterative delivery (for example, for customer-experience applications) or for transactional integrity (for back-end transactional systems).
Develop the low-speed architecture, too. It’s important to establish a clear distinction between the two IT models from the beginning and not only focus on the fast-speed part but also develop the transactional back-end architecture. Those systems of record require rigorous development and testing methodologies and must be managed for resilience and scalability, with no compromises.
Build a new organization and governance model in parallel with the new technology. In the digital enterprise, business and IT work together in a new and integrated way, where boundaries between the two start to blur. This partnership has to be established during the transformation.1
Change mind-sets. By transforming the architecture, technology can become a key factor for a company’s competitiveness. Such a development requires increased management attention and usually a place on the board agenda. While IT efficiency clearly remains important, spending levels may well rise as companies transform IT from largely being a necessary expense to being a true business enabler. As such, expenses are managed as investments rather than just costs; this will often require a substantial mind-set shift for the organization.
Run waves of change in three parallel streams. In a two-speed transformation, it makes sense to have an implementation plan that runs in three parallel streams. The digital-transformation stream builds new functionality for the business, supported by the results of a short-term optimization stream that develops solutions that might not always be compliant with the target architecture (for example, using noncompliant interfaces). To ease the development of short-term measures and create a sustainable IT infrastructure, an architecture-transformation stream is the third necessary component.

WeWork: Now a $5 Billion Co-Working Startup


Collaboration is the key to a huge valuation. Aivars Lode avantce

WeWork: Now a $5 Billion Co-Working Startup

Rich Price for Four-Year-Old Office-Sharing Company With Big Ambitions

WeWork customers in the lobby of its Fulton Street offices in New York. The startup’s backers liken it to sharing-economy firms rather than co-working-space competitors like Regis and Rocketspace. 

By Lindsay Gellman and Eliot Brown
Updated Dec. 15, 2014 7:41 p.m. ET

WeWork Companies Inc., a provider of shared office space, believes it can be as transformational to its industry as upstarts like Airbnb Inc. and Uber Technologies Inc. are in travel and transportation.
The four-year-old company, which divvies up rented office space and sublets mostly to startups, said on Monday it closed a $355 million funding round. The deal values the company at about $5 billion, said people close to the matter.
The valuation puts the small New York-based company in the same league as social bookmarking site operator Pinterest Inc. and media and Internet companyIAC/InterActiveCorp .
Adam Neumann, WeWork’s 35-year-old co-founder, hopes to make the company a hothouse for new business formation—by bringing together entrepreneurs who share space, office services and, potentially, ideas.
Thirty-five-year-old Adam Nuemann co-founded WeWork, which is now valued at about $5 billion. Cassandra Giraldo for The Wall Street Journal
“We happen to need buildings just like Uber happens to need cars, just like Airbnb happens to need apartments,” Mr. Neumann said in an interview.
The latest financing was co-led by funds and accounts managed by T. Rowe Price Associates Inc., clients of Wellington Management, and Goldman Sachs Group, according to WeWork. Investors from prior rounds including J.P. Morgan Chase & Co., Harvard Management Co. and Benchmark also participated, according to WeWork.
“If I showed you their cash-flow statement, you would not compare it to a real-estate company,” said Henry Ellenbogen, a portfolio manager at T. Rowe Price. “You’d compare it to a brand or tech company—maybe Chipotle or Uber.”
Unlike its closest competitors, WeWork has a new-era sheen, its own mobile app, and deliberately chose to place properties in hot areas like Washington, D.C.’s Shaw neighborhood.
Viewed as a traditional real estate venture, WeWork’s valuation wouldn’t be nearly as rich, Mr. Neumann acknowledges.
Still, WeWork’s investors are “really not looking at the real estate,” he said. They see it as a force for upending small-business office rentals with a new model providing sleek furnishings and plenty of collaboration.
WeWork members socialize in the lobby of the office-sharing company’s New York headquarters this week. Cassandra Giraldo for The Wall Street Journal
Mr. Neumann said the company’s app, which serves as an internal directory and allows WeWork customers to communicate idea and applicants, also provides information on events like regular happy hours—touchstones of the work community it aims to foster.
WeWork said its December revenue puts it on an about $150 million annual revenue run rate. It also said the month’s annualized operating income puts its valuation at roughly 100 times income. It expects to grow significantly in years ahead, which would lower that ratio. Landlords typically trade between 18 times and 20 times earnings, according to Jed Reagan, an analyst at real estate consultants Green Street Advisors.
Regus PLC, the shared office space company that offers more traditional office space than WeWork, has a market capitalization of about $2.8 billion and 2013 operating profit of about $150 million. Regus went public in 2000, and its market value today is about half its dotcom-era peak at more than 360 pence a share.
WeWork said it has leased about 1.6 million square feet in New York, making it the fastest expanding company by footprint in the city since 2010. In all, it expects to have about 3.5 million square-feet globally by the end of 2015, total space larger than the Empire State Building. Also in the works is living space, akin to a high-end dorm for 20-something workers, people briefed on the company’s plans said.
Dozens of firms offer space to those willing to pay a premium for a desk or office nestled among startups and some mature companies.
Price depends on location. In the company’s Financial District headquarters, it charges $400 a month for a desk and $1,400 a month for a small two-person office, well above the area’s rate for such space.
News Corp , which owns The Wall Street Journal, is a customer.
Israeli-born Mr. Neumann looks more like one of his startup tenants than a traditional landlord. He has shoulder-length wavy hair, shuns a tie and keeps the top two buttons of his shirt undone. His office, in a WeWork hub in New York City’s financial district, stocks an array of liquor, and he sometimes implores guests to do tequila shots, visitors to his office say.
Unlike Airbnb and Uber, WeWork has a large fixed expense—rent paid to building owners—and the company may be as vulnerable in a downturn as any other co-working firm, said skeptics.
The business is a risky one in which its costs, fees paid to landlords, are fixed, but its revenues from startups and established businesses can fall quickly when the economy slows.
“The small-to-medium-size businesses, they get particularly impacted in a recession,” said Jon Halpern, who ran shared office space firm HQ Global Workplace in the early 2000s.
HQ grew rapidly in the run-up to the dot-com bust. But in the recession that followed, its shares plummeted. It ultimately sold itself to Regus.
As for his company’s next steps, Mr. Neumann said he is focused on growing the business. He plans to expand WeWork from its current 23 locations to 60 in the next year.
Landlords who have discussed the matter with WeWork executives say they have said it is planning an initial public offering sometime in the next two or three years.

H-P Moves to Retain Corporate Customers Ahead of Breakup


HP thinks it can retain it's enterprise with high margin customers. Aivars Lode avantce

H-P Moves to Retain Corporate Customers Ahead of Breakup

Company to Offer Versions of Integrity Server Lines that Use Intel’s Xeon Chips

Superdome and NonStop servers are still used by banks, telecommunications carriers and other companies particularly concerned with reliability. Getty Images
By Don Clark
Dec. 2, 2014 12:04 a.m. ET

Hewlett-Packard Co. , as it prepares to split in two, is unveiling on Tuesday a plan to help retain important customers by allowing them to leave behind a processor technology that has found few takers besides H-P.
The Palo Alto, Calif., company said it would offer versions of two computer server lines under H-P’s Integrity moniker—Superdome and NonStop—that will be powered by Intel Corp. ’s Xeon chips, which are widely used in other servers from H-P and other vendors. Its Integrity machines now use Intel’s Itanium chips, a specialized strain of technology that sprang from a joint venture between the companies two decades ago.
Revenue from these “business-critical” servers, as H-P calls them, declined 29% in the quarter ended in October over a year earlier. But Superdome and NonStop servers are still used by banks, telecommunications carriers and other companies particularly concerned with reliability.
Such systems accounted for only $929 million in revenue in the fiscal year ended October 31, dwarfed by the $12.5 billion generated from more popular x86 servers, but keeping good relations with customers that use them has other benefits. Such companies buy software, services and other hardware from H-P that hinges on the applications running on the Superdome and NonStop machines, said Patrick Moorhead, an analyst with Moor Insights & Strategy.
“It’s about keeping some very high-margin customers,” he said.
Holding on to these customers will be an important factor in H-P’s plans to split the company in half, with one entity serving enterprises and another handling personal computers and printers.

“These are a very conservative type of customers—they don’t want to take any risks,” said Antonio Neri, senior vice president and general manager of H-P’s enterprise group. “But eventually they have to move to a new architecture.”
He stressed H-P doesn’t plan to stop developing Itanium-based systems but said the benefits of moving to Intel’s mainstream Xeon technology are significant when combined with other enhancements H-P is offering.
Intel, which introduced its last Itanium model in late 2012, has disclosed plans for a successor, which is code-named Kittson. The chip maker hasn’t said when that product will arrive nor described models it may develop after that. Intel, based in Santa Clara, Calif., gets the bulk of its revenue from chips based on the x86 technology that evolved from personal computers. It announced plans with H-P to diverge from that approach in 1994, when it faced competition from a new breed of chips designed by companies likeInternational Business Machines Corp. and Sun Microsystems Inc.
Itanium chips finally went on sale in 2001 but failed to attract many customers besides H-P. Meanwhile, Intel kept rapidly improving its x86 Xeon chips.
H-P’s Itanium-based Superdome line, which runs the Unix operating system, is used by businesses for a variety of heavy-duty computing chores. The Nonstop line handles more sensitive jobs like ATM networks and stock exchanges.H-P inherited these crash-resistant machines from former operations of Tandem Computers Inc.

Where most servers these days include one to four processor chips, the two H-P systems compete with machines from IBM and Oracle Corp. that have many more. The new Superdome model to be announced Tuesday, for example, has sockets to plug in 16 Xeon chips and offers nine times the performance of a conventional H-P system with eight Xeon chips, the company said. H-P has developed accessory chips and software to speed up communications between chips and improve reliability.
For the Superdome system, H-P is encouraging customers to move to the Linux operating system or other software, Mr. Neri said. H-P is porting NonStop software to run on Xeon chips. The company is offering services to help customers migrate to the new technology in both cases.
H-P is announcing the new Xeon-based offerings at an event in Barcelona that includes software and data storage upgrades. H-P paid hundreds of millions of dollars to Intel to keep working on Itanium, according to documents disclosed during the litigation. A state court judge in California ruled in 2012 that Oracle was contractually obligated to keep supporting Itanium, a ruling that Oracle is appealing.
One factor pushing H-P away from Itanium has been reduced support for the technology by software companies. Oracle, for example, in March 2011 said it would stop developing new versions of its popular database software for Itanium-based computers, a decision that prompted H-P to sue the software maker.